🎉 Up to 30% OFF Unlocked | Code: WELCOME30 on your 1st order

New here? Flat 30% off your first order. Code: WELCOME30

Buy 1 get 10% off · Buy 2 get 20% off · First order? 30% off

Refund & Return Policy

Return Policy

We offer a return or replacement for products ordered on Yo-Kidz within 7 days of delivery.

Please note that certain items—such as lingerie, jewelry, or products specified as "Non-Returnable" in their product descriptions—are non-returnable and non-replaceable. You can check an item's return eligibility under the "Delivery and Return" section on its product detail page.

Conditions for Return:

  • Products must be unused, unwashed, and returned in their original condition.

  • All original tags, labels, and packaging must remain intact (e.g., shoes must be returned in their original shoe box).

  • You may try on an item, but please take adequate care to preserve its original condition.

Refund Policy

Once your returned product passes our Warehouse Quality Check (Q.C.), we endeavor to process your refund within 7 business days. The actual timeline for funds to reflect in your account depends on standard banking transaction times after Yo-Kidz initiates the transfer.

Quality Check & Delays:

  • If a shipment takes longer than 7 days to reach our warehouse, refund processing may be delayed.

  • In select cases, interim refunds may be issued; however, if the product subsequently fails the Quality Check, Yo-Kidz reserves the right to recover the refunded amount.

Fraud Prevention & Discrepancies:

  • Yo-Kidz reserves the right to decline a refund request in cases of suspected fraud, refund abuse, or manipulative activity.

  • In the event of a payment discrepancy, Yo-Kidz may request a screenshot of your bank statement to verify details.

Refund Modes by Payment Method

  • Bank Account / Credit Card / Debit Card: The refunded amount gets credited directly to your original bank or card account within 7 business days after the product passes the Quality Check.

  • Yo-Kidz Credits: If you paid using Yo-Kidz Credits, the amount will be refunded back to your Yo-Kidz account within 5 to 10 business days after clearing Q.C.

  • Cash on Delivery (COD): Refunds for COD orders will be credited as Yo-Kidz Credits into your account within 5 to 10 business days post Q.C. Alternatively, you may opt for a direct bank transfer by providing valid bank details in accordance with company policy.

Note: Customers are fully responsible for providing accurate bank account details for COD refunds. Yo-Kidz is not liable for incorrect information provided by the user.

How to Return or Exchange an Order

We offer a simple, self-service return process:

  1. Log in to your account on the website or mobile app.

  2. Go to My Orders.

  3. Click on Return next to the relevant order.

  4. Select the specific item(s) you wish to return.

  5. Pack the product securely with all original tags intact. Your refund will be processed once the item is collected and passes our quality inspection.

Return Pick-up Process

  • Pick-up Request: Upon receiving your return request, we immediately notify our logistics partners. Pick-ups are typically completed within 3 business days.

  • Pick-up Attempts: Our courier partner will make up to three attempts to collect the package. If uncollected after three attempts, the return request will be closed. You may submit a fresh return request if the item remains within the eligible return window.

  • Preparation: Please keep the shipment packed and ready with all requested items. Repeated failure to hand over packages during scheduled pick-ups may affect your future return privileges.

What to Do If Pick-up Service Is Unavailable

If you receive a "Pickup service is not available" message for your pin code, please self-ship the item to our warehouse using a reliable local courier service:

  1. Pack the unused product securely in its original packaging with all tags intact.

  2. Enclose the "Return Slip" portion of your invoice inside the parcel (refunds cannot be processed without the Return Slip).

  3. Send the package to our warehouse address.

  4. Go to My Returns on our website/app and upload the courier tracking details.

  5. Once received and verified at our warehouse, Yo-Kidz will refund both the product cost and the courier charges incurred for self-shipping.

Warehouse Return Address:

Yo-Kidz 
(unit of M/s Umang Exim)
77, Basanta Lal Saha Road,
Sigma Bldg. 1st Floor 
Kolkata - 700053

Email: sales@yokidzwear.com
Contact: +91 9836662104 / 033-69041410